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COVID-19 Topic Center

Commentary

Commentary
Health plans are making major blunders and erroneous assumptions when it comes to how they approach member HRAs; In this commentary, the Icario team explains how to solve these all-too-common missteps.
Commentary
Jenn Dellwo, Icario, introduces an innovative, closed-loop survey approach focused on capturing member experiences early to proactively impact satisfaction ahead of the CAHPS survey.
Commentary
To stay competitive, health plans must make member satisfaction and CAHPS a priority. In this commentary, the Icario team offers five ways to improve member interaction that can enhance retention and health along the way.
Commentary
As individual states and health plans are focusing heavily on Medicaid CAHPS surveys, Icario shares three factors to consider when engaging Medicaid members to boost member experience.
Commentary
"Re-establishing the routine of preventive screenings despite the pandemic is critical to keeping the public and health plan members healthy," said Steve Wigginton, CEO, Icario.
Commentary
"While hospitals dealt with the sudden patient influx caused by COVID-19, distributors confronted the challenge of maintaining a steady supply of essential products and medications to treat a disease that seemed almost invincible," said Thomas Perry, vice president and general manager, McKesson RxO.
Commentary
Kaleb Kuhl, vice president of sales at Olio, a value-based care software that helps ACOs, physicians, hospital systems, and payers to connect digitally in real-time with post-acute providers, explains how post-acute care spend and overutilization has been addressed similarly since the launch of…
Commentary
Andrew Ziskind, MD, Senior Executive Officer at Southwestern Health Resources offers five proven principles to move from volume to value and succeed in the Next Gen ACO program.
Commentary
Sara Ratner, senior vice president, government markets & strategic initiatives, Icario, explains the benefits of implementing a Medicaid advisory council to guide strategy for new markets, and for informing future policy to improve care.
Commentary
Robin Figueroa, consultant, Freed Associates, outlines what providers of ACA-qualified health plans should know about the California v Texas case, how its outcome could impact plans, and what should be done while we wait for a ruling.
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