Care for Veterans Improved With Updated Discharge Program

December 4, 2018

The Department of Veteran Affairs (VA) recently announced its Benefits Delivery at Discharge (BDD) program has made significant improvements in disability claim processing over the past year. According to the VA, most service members who submitted claims through the program received decisions within 30 days of discharge.

“BDD allows service members to file a claim for disability between 90 and 180 days prior to discharge from active duty, which provides time for paperwork review and medical exams prior to leaving,” the VA explained.

During the first year of the revamped program, more than 36,000 service members submitted claims through BDD. The VA noted that about 53% of completed claims received a decision on their claim within 30 days. Additionally, in the first month of fiscal year (FY) 2019, 3437 claims were completed with 57.7% completed within 30 days.

Besides the completion of claims within 30 days, the VA also noted that the program made other improvements. During FY 2018, the BDD expanded claim review from two locations to processing at any regional office; enhanced software partnerships with the Department of Defense to improve record transfers; and, added additional claim training and performance standards for military service coordinators.

According to the VA, participation in BDD allows service members to ensure that their disability medical exams become part of their service treatment record and that service connection for their conditions may be established as early as possible.

“This is an important program for our service members as they transition to Veteran status,” said VA Secretary Robert Wilkie. “The faster we can connect our Veterans with the benefits they deserve, the smoother their transition.”

Julie Gould


The Department of Veteran Affairs. VA’s Benefits Delivery at Discharge program improves service to Veterans. Published November 21, 2018. Accessed December 4, 2018.

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