Good Neighbor Pharmacy: A Potential Role Model for Community Pharmacy?

January 3, 2019
Michael Cawley, PharmD, RRT, CPFT, FCCM

Community pharmacists are entering a very challenging environment within the health-care world. From struggling to bill for pharmacy services, continued pressure from larger chain-stores including CVS and Walgreens and now Amazon who may completely change the face of pharmacy services. Good Neighbor Pharmacy has a very positive outlook on the future of community pharmacy services.

The ThoughtSpot 2018 conference held in Orlando, FL provided a great setting to discuss a program developed by Good Neighbor Pharmacy and AmerisourceBergen that will help independent pharmacies strengthen the core of their business and expand their role within the community.

Brian Nightengale, president of Good Neighbor Pharmacy is quoted in saying “We firmly believe that it is an incredible time to be an independent community pharmacy”.

Good Neighbor Pharmacy in conjunction with AmerisourceBergen are working with a Community Pharmacy Enhanced Services Network (CPESN) in Tennessee to launch a readiness program that allows 70 CPESN Tennessee participating pharmacies to provide Congestive Heart Failure (CHF) interventions. This program works with pharmacists, payers and providers for the CHF service.

I applaud Good Neighbor Pharmacy for their innovation and collaborative approach to practice. The key issue is: will this program demonstrate measurable cost-savings outcomes for CHF patients including decrease in hospital readmissions? Throughout the years many of our colleagues created innovative models for pharmacy services but unfortunately, still have not received enough support from our legislatures to value pharmacists as a health-care professional.  

My recommendation to Good Neighbor Pharmacy is once the positive results of your CPESN project are known to make sure this information is shared with all major news and social media outlets. In addition, a letter of your outcomes should be sent to all congressman of each state supporting the role of pharmacists and their impact on health-care outcomes within the community.

Thank you for continuing to move our profession forward and I am looking forward to hearing about your results in the news media.

References
Chain Drug Review. Good Neighbor Pharmacy evolves offerings at ThoughtSpot 2018. https://www.chaindrugreview.com/good-neighbor-pharmacy-evolves-offerings-at-thoughtspot-2018/.

Michael J. Cawley, PharmD, RRT, CPFT, FCCM, is a professor of clinical pharmacy at the Philadelphia College of Pharmacy, University of the Sciences. He has more than 25 years of experience practicing in the areas of medical, surgical, trauma, and burn intensive care as both a critical care clinical pharmacist and registered respiratory therapist.


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